Lush Oxford Street trials local delivery service, virtual consultations

By

Barbara Santamaria

Published
May 13, 2020

Lush has launched a temporary delivery service from its Oxford Street store enabling London-based customers to receive their orders faster.

The company said that orders placed before 2pm will be delivered the next working day.

It’s a significant improvement over the brand’s standard delivery service, which can currently see UK orders take up to 20 days to be delivered due to high demand and shorter shifts in Lush fulfilment centres.

“During these unusual times, selfcare is more important than ever, and our team here at Lush Oxford Street want to make sure that you can look after yourself. We'll keep you updated on product availability over on @lushoxfordstreet, stay tuned!,” said Sergio Mastrodonato, senior manager of the Oxford Street store.

The flagship has also launched virtual one-on-one product consultations, with staff offering expert advice through video or phone appointments.

As the UK prepares for a phased end to the lockdown, Lush is considering alternative ways to trade using feedback from what is working well in other countries. Some of the options being assessed include kiosk-style purchasing at the door, local delivery services directly from shops and appointment-based shopping. 

In Germany, the brand has reopened all 41 stores, while further reopenings will take place in Austria, the United Arab Emirates, Russia, South Africa, Netherlands, Greece and Spain over the coming weeks.