Nordstrom readjusts management roles on retirement news

By

Benjamin Fitzgerald

Published
Apr 5, 2022

Nordstrom Inc. announced on Monday the appointments of Ken Worzel and Jamie Nordstrom to the newly created roles of chief customer officer and chief stores officer, respectively, following the retirement of two Nordstrom executives.

The Seattle-based retailer revealed Scott Meden, chief marketing officer, and Geevy S.K. Thomas, president of Nordstrom Rack will be retiring from their roles, prompting the luxury company to readjust its leadership across both Nordstrom and Nordstrom Rack banners.

As the newly appointed chief customer officer, Worzel will be responsible for the company's customer strategy across all touchpoints and will oversee the company's digital platforms, including e-commerce, digital operations, marketing, credit and the Nordy Club loyalty program. He will report to Erik Nordstrom, chief executive officer of Nordstrom Inc.

As chief stores officer, Jamie Nordstrom will oversee operations strategy and execution for Nordstrom Rack as an expansion of his current responsibilities as president, Nordstrom stores, a role he has held since 2014. He will focus on aligning the company's store experience and operational execution with its merchandising and supply chain functions and will be supported by an expanded team of senior leaders with significant off-price retail experience. He will report to Pete Nordstrom.

"This new leadership structure is reflective of a natural evolution that comes directly from our focus to serve customers better across all channels and banners," said Erik Nordstrom. "It also leverages the experience of two very talented leaders, Ken Worzel and Jamie Nordstrom."

Worzel has served as Nordstrom chief operating officer since 2019, after serving as executive vice president, strategy and development, and chief digital officer, while Jamie Nordstrom has held leadership positions across several areas of the Nordstrom business, including merchandising, store operations, Nordstrom.com and NordstromRack.com.